SERVICE PROVIDER DATA SOURCES

This page contains an overview of national and state and territory organisations that provide family, domestic and sexual violence support services – including helplines, legal services, crisis services, and counselling services - and the related statistics they publish.

Examples of publicly available data from these services include:

• the number of clients that received support;
• client characteristics;
• the type of support provided; and
• how clients came into contact with the support service.

Readers requiring further information about the full range of available data are advised to contact the source agencies directly.

The scope of the data sources contained on this page are limited to identified support services that publish regular data about their service activities, and does not encompass all organisations providing support services for people affected by family, domestic, and sexual violence. Furthermore, the Australian Bureau of Statistics (ABS) is not responsible for the accuracy and quality of the statistics produced by other organisations. The inclusion of a particular organisation on this page does not imply ABS endorsement of the statistical methodology and standards it utilises.

Legal Assistance
Rape and Domestic Violence Services Australia
Domestic Violence Routine Screening Program, New South Wales
Family and Community Services, New South Wales
Safer Pathway, Women New South Wales
DVConnect, Queensland
Safe at Home, Tasmania
Women’s Legal Service, Tasmania
Domestic Violence Crisis Service, Australian Capital Territory

LEGAL ASSISTANCE

Legal assistance services are available in each state and territory, and provide assistance for a wide range of criminal, family, and civil law matters.

Legal assistance bodies often publish statistics regarding the number of clients affected by domestic and family violence that received legal services and support. The range of information published may vary across different organisations and jurisdictions.

https://www.australia.gov.au/content/legal-aid

http://www.naclc.org.au/

http://www.nationalfvpls.org/index.php

http://www.atsils.org.au/

RAPE AND DOMESTIC VIOLENCE SERVICES AUSTRALIA

Rape and Domestic Violence Services Australia provides counselling services to people who have either experienced, or are at risk of, family, domestic, and sexual violence. Services include telephone counselling, online counselling and community-based services in several locations.

The Rape and Domestic Violence Services Australia annual report publishes statistics about its outreach and impact, including the number and characteristics of clients that received support such as gender, age, state/territory of residence, client type (survivor, supporter, professional perpetrator), and how the service was delivered (i.e. phone, online, face-to-face, liaison, email).

http://www.rape-dvservices.org.au/

DOMESTIC VIOLENCE ROUTINE SCREENING PROGRAM, NEW SOUTH WALES

The Domestic Violence Routine Screening Program is an early identification and intervention scheme, run by New South Wales Health, that aims to raise awareness of the health impacts of domestic violence, seek information regarding patients' safety in relationships and the safety of their children, and provide key information to victims. Screening is undertaken in four target programs as part of routine assessment:

• all women attending antenatal services;
• all women attending child and family health services;
• women aged 16 years and over who attend mental health services; and
• women aged 16 and over who attend alcohol and other drugs services.

The New South Wales Government Department of Health publishes yearly Domestic Violence Routine Screening Snapshot Reports that contain statistics about:

• the number of eligible women who attended a participating service;
• the type of service and health district location;
• the number who were screened;
• the number of who identified as having experienced domestic violence in the previous 12 months;
• the number that accepted an offer of assistance;
• the type of assistance provided; and
• reasons for not screening.

https://www.health.nsw.gov.au/parvan/DV/Pages/dvrs.aspx

FAMILY AND COMMUNITY SERVICES, NEW SOUTH WALES

New South Wales Family and Community Services (FACS) is a government agency that provides services and support to children, adults, families, and communities with respect to child protection, disability, family violence, housing, homelessness and community inclusion. The agency runs a number of initiatives and programs that provide services and support to victim-survivors of domestic and family violence.

The agency also maintains a family violence dashboard which presents data on services used by victim-survivors of domestic and family violence, including the demand for services, services provided, and client experiences and outcomes.

https://www.facs.nsw.gov.au/resources/statistics/domestic-violence

SAFER PATHWAY, WOMEN NEW SOUTH WALES

Safer Pathway in New South Wales is a streamlined and integrated approach to safety assessment, referrals and service coordination for victims of domestic violence. A key component of Safer Pathway is the Central Referral Point – managed by Victims Services, Department of Justice – which is an online platform used to electronically manage and monitor referrals.

The New South Wales Department of Justice publishes an annual Central Referral Point Data Report containing information such as the number of referrals received, the age, sex, and indigenous status of clients, site location, relationship type, incident type, number of incidents experienced, and reasons for closure of the referral.

https://www.women.nsw.gov.au/publications

DVCONNECT QUEENSLAND

DVConnect Queensland is a state-wide service provider which provides 24/7 professional telephone counselling services for male and female victims of family and domestic violence (via DVConnect Mensline and DVConnect Womensline). Victims are assisted with organising counselling sessions, intervention, emergency transport, accommodation, relationship and separation issues, emotional well-being, and family law.

The DVConnect annual report publishes statistics about the number of calls responded to and the types of help and support provided.

http://www.dvconnect.org/

SAFE AT HOME, TASMANIA

Safe at Home is the Tasmanian Government's integrated criminal justice response to family violence. It provides a variety of services, including a Family Violence Response and Referral Line, access to legal services, information regarding counselling services, and family violence offender intervention. Statistics regarding the provision of these services are published in the Safe at Home annual report.

https://www.safeathome.tas.gov.au/

WOMEN'S LEGAL SERVICE, TASMANIA

The Women’s Legal Service Tasmania is a state-wide service (with offices located in Hobart, Burnie and Launceston) that provides women with free, confidential legal advice regarding a range of issues, including family violence. Its annual report publishes statistics for core service activities each year, including the number of women assisted and the type of assistance provided, including assistance sought for family violence.

http://womenslegaltas.org.au/

DOMESTIC VIOLENCE CRISIS SERVICE, AUSTRALIAN CAPITAL TERRITORY

The Domestic Violence Crisis Service (DVCS) in Canberra provides emergency and long-term support, and services to men and women affected by domestic violence. The services, also available via a 24-hour telephone crisis line for victims, include crisis intervention, legal assistance, advice, resources, support groups and safety planning.

The DVCS annual report publishes statistics regarding the number of crisis intervention and legal advocacy contacts (incoming and outgoing) every month, the type of contact (face-to-face, telephone call, attempted contact, email, SMS, or social media), client gender and cultural background.

https://dvcs.org.au/