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UNIT GROUP 6212 ICT SALES ASSISTANTS

ICT SALES ASSISTANTS sell computing and telecommunications related goods and services in retail and wholesale establishments.

Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:
NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks Include:

• determining customer requirements and advising on product range, price, delivery, warranties and product use and care
• demonstrating and explaining to customers the establishment's goods and services
• selling computers, computer peripherals, software, mobile telephones and telephone accessories and services such as Internet access and mobile telephone plans
• accepting payment for goods and services by a variety of payment methods and preparing sales invoices
• assisting with the ongoing management of stock such as product inventories and participating in stocktakes
• stacking and displaying goods for sale, and wrapping and packing goods sold

Occupation:
621211 ICT Sales Assistant

Sells computing and telecommunications related goods and services in a retail or wholesale establishment.

Skill Level: 5

Specialisation:

Mobile Phone Salesperson