4839.0.55.001 - Health Services: Patient Experiences in Australia, 2009

ARCHIVED ISSUE Released at 11:30 AM (CANBERRA TIME) 20/10/2011

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Contents >> Harm and harmful side-effects >> Satisfaction with the way situation was handled for most recent harm or harmful side-effect

SATISFACTION WITH THE WAY SITUATION WAS HANDLED FOR MOST RECENT HARM OR HARMFUL SIDE-EFFECT

Of the people who had seen a health professional for their most recent experience of harm or harmful side-effects, almost three-quarters (75%) were either very satisfied or satisfied with the way the situation was handled. The level of satisfaction varied markedly across the States and Territories, with 100% of people in the NT and almost that amount in Tasmania (98%) being satisfied, compared with NSW at 70% or WA at 71% (see Figure 6.5).

6.5 Satisfied with the way situation was handled for most recent harm or harmful side-effect (a), by State/Territory

(See Table 6.2 for more detail)

After the age of 35, levels of satisfaction with the way their situation had been dealt with by a health professional were quite varied, with people aged 45 to 54 being the most satisfied and people aged 65 to 74 being the least satisfied. Around three-quarters of people aged 15-34 were satisfied with the way their situation had been handled (see Figure 6.6).

6.6 Satisfied with the way situation was handled for most recent harm or harmful side-effect (a), by Age

(See Table 6.1 for more detail)

Women (76%) were slightly more likely than men (73%) to have been either satisfied or very satisfied with the way the situation had been handled for their most recent experience of harm or a harmful side-effect.