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MINOR GROUP 561 CLERICAL AND OFFICE SUPPORT WORKERS

CLERICAL AND OFFICE SUPPORT WORKERS perform a range of routine clerical and administrative tasks necessary to support the operation of organisations.

Indicative Skill Level:
Most occupations in this minor group have a level of skill commensurate with the qualifications outlined below.

In Australia:

AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:
NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks Include:

• recording and entering bets, debiting credit and bank accounts electronically, and receiving cash
• sorting documents, mail and parcels, and delivering items to customers
• recording and updating information in record management systems
• interviewing people in surveys and market research to obtain information and their attitudes
• connecting, holding and transferring telephone calls, and providing telephone service information
• receiving advertising copy and entering text and other details
• reading meters