6131-11 Receptionist
Greets clients and visitors and responds to personal, telephone or written inquiries and requests.
Skill Level:
The entry requirement for this occupation is an AQF Certificate II or higher qualification or at least 1 years relevant experience.
Tasks Include:
- greets visitors
- answers inquiries and provides information on the products, services or activities of the organisation
- answers, connects and transfers telephone calls
- records details of calls not connected and distributes messages
- arranges and records details of appointments
- records outgoing calls and charges and checks incoming accounts
- receives and distributes mail, facsimile messages and other deliveries
- reports technical problems to the telephone supplier and supervisor
- may perform other clerical tasks such as word processing, data entry, filing, mail despatch, facsimile or photocopying equipment operation
- may advise on and arrange reservations and accommodation
Specialisations:
Front Office Clerk
Hotel Receptionist
Medical Receptionist
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