8294-11 Telemarketer
Telephones customers and prospective customers to promote products and services and obtain sales or arrange sales visits.
Skill Level:
The entry requirement for this occupation is completion of compulsory secondary education or higher qualification.
Tasks Include:
- works from a script and list of contacts to promote the organisation's products or services by telephone
- creates interest in the product or service, and seeks closure of a sale or agreement to see a sales representative
- arranges processing and despatch of products, information kits or brochures to clients or interested contacts
- arranges appointments for sales representatives
- records changes to contact details and notes for follow-up action
- updates marketing database with changes and status of each customer or prospect
- reports competitor activities or other issues raised by contacts for attention by managers
- maintains statistics of calls made and successes achieved
- submits periodic reports on telemarketing activities and results
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