6321-11 Hotel Service Supervisor
Supervises and coordinates the activities of hotel service workers.
Skill Level:
The entry requirement for this occupation is an AQF Certificate II or higher qualification or at least 1 years relevant experience. In some instances relevant experience is required in addition to the formal qualification.
Tasks Include:
- determines work requirements and allocates duties to Domestic Housekeepers, Luggage Porters and Doorpersons
- confers with managers to coordinate activities with other organisational units
- maintains attendance records and rosters
- explains and enforces safety regulations
- oversees the work of the unit and suggests improvements and changes
- confers with workers to resolve grievances
- may perform front office and reception duties in hospitality establishments
- may perform the tasks of a Domestic Housekeeper, Luggage Porter or Doorperson
Specialisations:
Head Housekeeper
Head Porter (Hotel)
Hotel Concierge
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