1220.0 - Australian Standard Classification of Occupations (ASCO) Second Edition, 1997

ARCHIVED ISSUE Released at 11:30 AM (CANBERRA TIME) 31/07/1997

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Contents >> 02 Structure & Definitions >> 3 Associate Professionals >> 33 Managing Supervisors (Sales and Service) >> 339 Miscellaneous Managing Supervisors (Sales and Service) >> 3392 Customer Service Managers >> 3392-11 Customer Service Manager

3392-11	Customer Service Manager
	Client Service Manager
	Service Manager

Plans, administers and reviews customer services and after-sales services and maintains sound customer relations.

Skill Level:
The entry requirement for this occupation is an AQF Diploma or higher qualification or at least 3 years relevant experience. In some instances relevant experience is required in addition to the formal qualification.

Tasks Include:

manages, motivates and develops staff providing customer services
develops and reviews policies, programs and procedures concerning customer relations and goods and services provided
plans and implements after-sales services, to maintain operating performance of goods purchased and to modify and improve services rendered
liaises with other organisational units, service agents and customers to identify and respond to customer expectations
reviews compliance with established product and service quality standards, and reports on faulty products and deficient services
distributes product and service literature to service agents and customers