1220.0 - Australian Standard Classification of Occupations (ASCO) Second Edition, 1997

ARCHIVED ISSUE Released at 11:30 AM (CANBERRA TIME) 31/07/1997

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Contents >> 02 Structure & Definitions >> 6 Intermediate Clerical, Sales and Service Workers >> 61 Intermediate Clerical Workers >> 619 Miscellaneous Intermediate Clerical Workers >> 6191 Inquiry and Admissions Clerks >> 6191-11 Inquiry Clerk

6191-11	Inquiry Clerk
	Inquiry Officer

Responds to inquiries or complaints about an organisation's products and services and provides information or refers people to other sources.

Skill Level:
The entry requirement for this occupation is an AQF Certificate II or higher qualification or at least 1 years relevant experience.

Tasks Include:

answers inquiries regarding the organisation's products and services by providing information about their availability, location, price, or related issues
issues relevant forms, information pamphlets, or product or service brochures
responds to inquiries about problems and provides advice, information and assistance
records information about inquiries and complaints
refers complex inquiries to expert advisers
accesses and operates computer network systems and communication systems such as public address or paging systems
may refer inquiries to other organisations

Specialisations:
Complaints Clerk
Information Desk Clerk