UNIT GROUP 5616 SWITCHBOARD OPERATORS

SWITCHBOARD OPERATORS operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:
NZ Register Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks Include:

• operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
• responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
• investigating operating system problems and informing maintenance services
• alerting emergency services when required
• recording details and determining charges for designated types of calls
• may monitor the efficiency of systems and maintain service sampling records

Occupation:
561611 Switchboard Operator

Alternative Title:
Telephone Operator

Operates telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

Skill Level: 5