SUB-MAJOR GROUP 26 ICT PROFESSIONALS

ICT PROFESSIONALS perform analytical, conceptual and practical tasks which support the efficient and secure provision of information and communication technology (ICT) services to government, commercial and industrial organisations, and individuals.

Indicative Skill Level:
In Australia and New Zealand:

Most occupations in this sub-major group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

Tasks Include:
• developing and documenting strategies, policies and procedures relating to the use of ICT technologies and services
• planning, analysing, designing, developing, implementing, testing, operating, maintaining and assisting with the use of technologies and services that enable information, such as voice, image and data, to be accessed, networked, stored, processed, transformed, manipulated and transmitted over a variety of media
• assessing the performance of ICT technologies and services, identifying limitations and inefficiencies, and recommending and implementing solutions
• providing troubleshooting and service support in diagnosing, resolving and correcting problems associated with the use of ICT technologies and service