UNIT GROUP 4314 HOTEL SERVICE MANAGERS

HOTEL SERVICE MANAGERS supervise and coordinate the activities of hotel service workers.

Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)

In New Zealand:
NZ Register Level 4 qualification (ANZSCO Skill Level 3)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

• determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons
• conferring with managers to coordinate activities with other organisational units
• maintaining attendance records and rosters
• explaining and enforcing safety regulations
• overseeing the work of the unit and suggesting improvements and changes
• conferring with workers to resolve grievances
• may perform front office and hotel reception duties

Occupation:
431411 Hotel Service Manager

Alternative Title:
Hotel Service Supervisor

Supervises and coordinates the activities of hotel service workers.

Skill Level: 3

Specialisations:

Front Office Manager (Hotel)
Head Housekeeper
Head Porter (Hotel)
Hotel Concierge
Hotel Office Manager