UNIT GROUP 6131 RECEPTIONISTS
RECEPTIONISTS greet clients and visitors and respond to personal, telephone or written inquiries and requests.
Skill Level:
The entry requirement for this unit group is an AQF Certificate II or higher qualification or at least one years relevant experience.
Tasks Include:
- answering inquiries and providing information on the products, services or activities of the organisation
- answering, connecting and transferring telephone calls
- arranging and recording details of appointments
- recording details of calls not connected and distributing messages
- receiving and distributing mail, facsimile messages and other deliveries
Occupations:
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