1220.0 - Australian Standard Classification of Occupations (ASCO) Second Edition, 1997

ARCHIVED ISSUE Released at 11:30 AM (CANBERRA TIME) 31/07/1997

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Contents >> 02 Structure & Definitions >> 8 Elementary Clerical, Sales and Service Workers >> 81 Elementary Clerks >> 811 Elementary Clerks >> 8113 Switchboard Operators >> 8113-11 Switchboard Operator

8113-11	Switchboard Operator
	Telephone Operator

Operates telecommunication switchboards and consoles to assist callers establish telephone connections or to receive customer inquiries or fault reports.

Skill Level:
The entry requirement for this occupation is completion of compulsory secondary education or higher qualification.

Tasks Include:

operates switchboards and consoles to connect, hold, transfer and disconnect telephone calls
providing information in response to customer inquiries about telephone numbers, dialling codes, call costs, time delays and service difficulties
investigates operating system problems and informs maintenance services
alerts emergency services when required
records details and determines charges for designated types of calls
handles inquiries from customers regarding service issues, fault reports and other operational information
may monitor the efficiency of systems and maintain service sampling records