5996-11	Flight Service Director
	Aircraft Purser

Supervises and coordinates the activities of flight attendants providing services for the safety and comfort of aircraft passengers.

Skill Level:
The entry requirement for this occupation is an AQF Certificate III or higher qualification or at least 3 years relevant experience. In some instances relevant experience is required in addition to the formal qualification.

Tasks Include:

• manages the provision of service to passengers during the aircraft flight
• manages safety and emergency procedures
• makes public announcements
• coordinates the sale of goods to passengers and completion of any customs and immigration documentation which may be required
• provides additional information to passengers such as ground transport arrangements and special handling procedures
• trains or arranges training of team members in work methods and procedures, new procedures and new technology
  

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