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Appendix – detailed information requirements from the submissions

ICT supply – producers and ICT goods and services

Organisations

• Number of organisations in ICT industry
• Location of organisations
• Organisation structure (e.g. employment size, company ownership, years in operation)
• Barriers and enablers to organisation growth
• Industry concentration
• Export support

• Number and functionality of applications
• Availability of services
• Number of services in operation for all telecommunications providers
• Number of active landline and internet services
• Number of fixed telephone line and mobile phone subscriptions
• Serviced availability and quality

• Supply chain costs

• ICT service costing
• Sale of services

• Number of people working in the digital economy
• ICT professions
• Demographics of the ICT workforce (including women’s participation)

• Labour and skills supply and demand (e.g. how many people work in ICT occupations vs non-ICT occupations, number of job vacancies, number of people with ICT skills looking for employment)
• ICT occupations and ICT industry need a clear definition
• Understand future employment requirements (e.g. next 5-10-15-20 years)
• Skills attainment (e.g. ICT education, courses, VET)
• Importance of exposing children to science, technology, engineering and mathematics, computational thinking (e.g. course offerings, uptake, teacher skills)
• Skilled migration levels in ICT
• Identify ICT specialists (e.g. intensive users of ICT such as IT technicians; professional, scientific and technical services)
• Whether potential employment opportunities are limited by skills currently available in Australia

• Science and research priorities
• Cross industry collaboration
• Research and development (e.g. proportion of expenditure, intellectual property, research and collaboration plans, activities funded)
• Whether ICT has changed the way a firm does business (e.g. reorganisation of processes)

• Measure existing and planned infrastructure capability (e.g. broadband, NBN)
• Measure progress and rollout of NBN
• Broadband width demand

• Government, businesses, households, individuals
• Location of use
• Number of subscribers
• Number of unused mobile phones/devices

• Access to government services including the purpose of access (e.g. download forms, submit forms, information, make a payments etc)
• Type of government service (e.g. education, health, e-commerce)
• Level of government providing the service
• Current broadband consumption and use
• Download and upload speeds
• Advertised and actual speeds
• Purpose of use (e.g. education, entertainment, social media/networking)
• How much time spent online and on communications, and what activities were undertaken
• Frequency of use
• Intensity of use (e.g. low, medium, high)
• Use of cloud (e.g. investment, location of provider, how much information stored)
• Use of self-service storage facilities
• Government use of social media
• Use of virtual products
• Internet of things (e.g. how many devices are being used, why they are being used, barriers to uptake – financial, attitudinal, internet access)
• Social networking and online behaviours
• Purpose of social networking (e.g. community, business, personal, interaction with government)
• Proportion of activities online and offline (e.g. health, banking, shopping, accessing government services)
• Incentive for activities being conducted online (e.g. convenience, lower cost, access to greater range of products and services)

• Affordability of connection/access
• Cost (e.g. desktop equipment, data centres, telecommunications, hardware, software, services, cloud)
• Expenditure on ICT (including bundled packages) by individuals, households, businesses and government

• Consumer satisfaction/experience
• Number of complaints
• Consumer trends and behaviours
• Impact on health outcomes from using health information online
• Planned disposal of devices
• Whether businesses use ICT for new things (e.g. offer new products and services, introduce new systems) or deliver existing activities more effectively

• Understand incentives for and barriers to broadband usage including price
• Understand barriers to access (e.g. socio-economic, disability, health, age, culture, poor quality internet)

• Method of access (e.g. fixed line, mobile, broadband, satellite)
• Devices used (e.g. computer, tablet, mobile phone, games console)
• Software in use across industry sectors
• Emerging areas: machine to machine, internet of things, sensor technology

• Digital literacy (e.g. production/transactional behaviour, understanding data, connectedness, internet of things)
• Use of/access to expertise
• Links between broadband and innovation
• Exports and imports (e.g. barriers, growth, destinations, products and services being imported and exported)
• Identify those at risk of digital exclusion and assess which areas to target
• Resiliency
• Digital capability of business and individuals

• Cyberbullying
• Responses to and actions taken to resolve cyberbullyinig
• Impact of cyberbullying on children
• Seeking help in the future (likelihood of)
• Witness to cyberbullying
• Cybercrime (e.g. type of attack, type of data, breaches, financial loss, recovery time)
• Readiness to respond to cyber attack (e.g. backup and redundancy, readiness plans, business continuity plans, information on frequency and impact of incidents)