Australian Bureau of Statistics
Survey Participant Information - Internet Activity Survey
What is the purpose of the survey and who uses the data?
The main purpose of this survey is to provide a set of regular indicators on internet usage in Australia which are used by government and private analysts and also for academic research purposes. The Internet Activity Survey is the principal source of data regarding internet activity in Australia which is used to formulate Government policy.
Data from the Internet Activity Survey continues to be the highest statistical priority for the Department of Broadband, Communications and the Digital Economy. Other key users include the Australian Communications and Media Authority (ACMA) and the Australian Competition and Consumer Commission (ACCC).
How did this business get chosen for the survey?
The ABS compiles a list of all Internet Service Providers (ISPs) using lists from industry bodies such as the Telecommunications Industry Ombudsman. In scope are the Australian-based operations of all businesses that supply internet connectivity services to individuals, business and other organisations.
What is the reference period?
The reference period is 30 June 2013 for the majority of questions, however one question relates to the three month period ended 30 June 2013.
How long will this business be on the survey?
The reference period of 30 June 2013 is a census of all ISPs operating in Australia. The census is conducted once every three years. In the intervening period, a survey is conducted twice yearly for a limited number of ISPs only, based on the number of subscribers.
What questions are on the survey?
The survey asks about the number of internet subscribers as at 30 June 2013 by advertised download speeds, in ranges, (excluding mobile handset subscribers which are counted separately elsewhere) and whether they are classified as business/government or household. The next question asks for the total number of subscribers by type of connection.
A limited number of ISPs (based on subscriber numbers) are asked additional questions on the state or territory location of the total number of subscribers. This is followed by questions on mobile handset subscriber numbers, the volume of data downloaded over the three months ended 30 June 2013 by type of connection, and an indicator question on additional services offered by ISPs.
How do I access the web form?
To access your web form, click on the following web link or copy into your web browser - http://abs.gov.au/survey. To log in, use the 6 digit 'User Identifier' and then the 'Password' details that are included in your letter from the ABS. If you have misplaced your letter and log in details, please call 1800 136 387 (free call excluding mobile phones) to request a new password.
Can I save an unfinished web form?
Yes, there is a functionality to save the web form when partially completed so you can return to it later. To do this simply click the Save and Exit button at the top of the form. This will save your form and exit you from the system. You will receive a confirmation message. You can then log back in to complete the survey at any time. Please be aware that, for security reasons, if there is inactivity on your computer for 20 minutes the web form will time out without saving.
Can I keep a record of my completed web form?
Yes, the ABS highly recommends that you keep a copy of your completed form for your own personal records.
Can I get an extension or request assistance to complete the web form?
If you need assistance in completing the web form, or have difficulties in meeting the due date, an extension of time may be available. Please call 1800 136 387 (free call excluding mobile phones) and advise our staff of your situation.
I have already sent you the information requested
If you believe you have already provided the ABS with the information requested for the June 2013 Internet Activity Survey, please call our staff on 1800 136 387 (free call excluding mobile phones).
How can I get access to the results of the ABS survey?
Results from the Internet Activity Survey are available on the ABS website (catalogue number 8153.0) online at 8153.0 - Internet Activity, Australia
The ABS is grateful for the cooperation of businesses in submitting completed forms promptly to enable early processing and timely release of results from our surveys. We look forward to your continued support.
This page first published 13 February 2012, last updated 18 June 2013