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ABOUT THE CHARTER
The Australian Bureau of Statistics (ABS) is committed to providing quality service to all our customers, both in Australia and overseas. This Charter details what you can expect when you approach us for information or help with our products.
In recognition of the diversity of our customers, we provide a range of statistical information and other services. Our website provides ABS data of broad interest to the public free of charge and is supported by a telephone enquiry service to assist you in finding and accessing our data. We can also provide more complex data requests on a cost recovery basis including:
OUR COMMITMENT TO SERVICE STANDARDS
General enquiries - we will:
ABS offices are located in all capital cities in Australia. Refer to our website Contact Us page for details or phone us on 1300 135 070.
The ABS is committed to ensuring that its online information and products are accessible to the widest possible audience, regardless of ability, technology or platforms.
Due to technological limitations, it is not possible to make the website entirely accessible in a cost effective manner. This limitation means that some tables, products or parts of the website may be less accessible to some users.
Call us on 1300 135 070 if you need help with any of our web content that is not accessible, including for people with a disability. For language translation, the ABS is willing to arrange for the content you require to be translated into a more suitable format at no additional cost to you. You can also phone the Translating and Interpreting Service (TIS) on 13 14 50 for help with your call. This is a free service.
TELL US WHAT YOU THINK
If you would like to make a suggestion, complaint or compliment an ABS staff member or team for the service you receive, we invite you to provide feedback by phoning 1300 135 070 or using the website feedback form on the Contact Us page.
Complaints will be acknowledged within one week of receipt. Depending on the complexity of your complaint, we may need more time to investigate your case before it can be resolved. We will write to you advising of the outcome within 4 weeks of receiving your complaint.
If you are not satisfied with the outcome of your complaint, you can request a review of the decision by writing to:
Policy and Legislation Section
Australian Bureau of Statistics
Locked Bag 10
Belconnen ACT 2616
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