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4839.0 - Patient Experiences in Australia: Summary of Findings, 2011-12 Quality Declaration 
Previous ISSUE Released at 11:30 AM (CANBERRA TIME) 23/11/2012   
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EXPERIENCES WITH HEALTH PROFESSIONALS

This chapter presents information on people's experiences with health professionals. The way that a patient is treated by a health professional is an important aspect of their satisfaction with their care. All respondents who had used health services were asked for their perceptions on how they were treated by the health professionals they had seen. Respondents were asked their opinion on whether the health professionals they saw over the previous 12 months:

  • listened carefully to them
  • showed respect for them
  • spent enough time with them.

Overall levels of satisfaction were high, with around 80% or more of people reporting that they always or often felt that the health professionals they saw listened carefully, showed respect or spent enough time with them. (Tables 20 and 21)

Levels of satisfaction for health professionals spending enough time with patients was higher for certain services than it was for others. For example, 95% of people who had seen a dental professional in the previous 12 months said that dental professionals always or often spent enough time with them, compared with rates for medical specialists at 90% and GPs at 87%. (Tables 20 and 21)

Perceptions of hospitals and emergency departments (EDs) varied regarding whether patients felt that staff had spent enough time with them. Just over four out of five people (81%) who visited an ED for their own health in the previous 12 months felt that the doctors and specialists had always or often spent enough time with them, compared with 87% of people who had been admitted to hospital. For ED nurses and hospital nurses, 85% and 89% respectively believed that they had always or often spent enough time with them. (Tables 20 and 21)


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