Australian Bureau of Statistics
1006.0 - Forward Work Program, 2012-13 to 2015-16
Previous ISSUE Released at 11:30 AM (CANBERRA TIME) 31/07/2012
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The Branch supports the ABS mission by assisting business partners to effectively communicate official statistics through a wide range of high quality information products and services and communication channels.
The program’s key objectives are to maximise the informed use of ABS statistics, optimising the mix of dissemination channels, and improving the efficiency and effectiveness of statistical communication. The program seeks to utilise leading edge communication and dissemination technology and aspires to showcase ‘best practice’ communication of official statistics.
The program provides a range of information solutions for customers – from a telephone referral service, through user-pays consultancies, to supporting the complex needs of clients through improved access to, and use of, microdata. It is responsible for developing a national approach to improving statistical literacy and capability across segments of the Australian population.
The Customer Services Program works with ABS business partners to provide many of the services and processes by which statistical releases are prepared. The program helps business partners produce web and database content efficiently and effectively and provides the tools, training and processes to help achieve this. In addition, the program ensures that the presentation and usability of ABS products are enhanced by the use of relevant standards developed based on objective research.
The main medium-term developments in the program are to:
Customer Services Branch
This page last updated 25 June 2013
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