1008.0 - ABS Surveys Charter, 2010

Resolving Complaints

We acknowledge that from time to time we may not meet your expectations. Your complaints, compliments and comments can help us to improve our service.

The ABS collects a wide range of data through different surveys, and if you experience a problem or difficulty with any of them, please contact the 1800 number for that survey. This contact number can be found on your survey form, the letter you received telling you about the survey, or any brochure enclosed with your letter.

Our team of interviewers will help to resolve your issues when you call. If you are not satisfied with our response, you have the right to take the matter further, by writing to:

surveys@abs.gov.au

Your complaint will be acknowledged within one week of receipt.

Depending on the complexity of your complaint, we may need more time to investigate your case before it can be resolved. We will write to you advising of the outcome within 4 weeks of receiving your complaint.

If you are not satisfied with the outcome of your complaint, you can request a review of the decision by writing to:

If the review outcome is unsatisfactory, you may lodge a complaint with the Commonwealth Ombudsman www.ombudsman.gov.au

This page last updated 11 March 2010

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Main Features From the Australian Statistician Who we are What we do What you can expect of us What we do to help you How you can help us Resolving Complaints Help us to improve our service About this Release	Resolving Complaints We acknowledge that from time to time we may not meet your expectations. Your complaints, compliments and comments can help us to improve our service. The ABS collects a wide range of data through different surveys, and if you experience a problem or difficulty with any of them, please contact the 1800 number for that survey. This contact number can be found on your survey form, the letter you received telling you about the survey, or any brochure enclosed with your letter. Our team of interviewers will help to resolve your issues when you call. If you are not satisfied with our response, you have the right to take the matter further, by writing to: Survey Participant Liaison Officer Australian Bureau of Statistics PO Box 10 Belconnen ACT 2616 Email: surveys@abs.gov.au Your complaint will be acknowledged within one week of receipt. Depending on the complexity of your complaint, we may need more time to investigate your case before it can be resolved. We will write to you advising of the outcome within 4 weeks of receiving your complaint. If you are not satisfied with the outcome of your complaint, you can request a review of the decision by writing to: Complaints Review Officer Policy & Legislation Section Australian Bureau of Statistics PO Box 10 Belconnen ACT 2616 If the review outcome is unsatisfactory, you may lodge a complaint with the Commonwealth Ombudsman www.ombudsman.gov.au This page last updated 11 March 2010

Australian Bureau of Statistics