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1007.0 - Informing Decisions - Australian Bureau of Statistics Service Delivery Charter 2008-2011, 2008  
Previous ISSUE Released at 11:30 AM (CANBERRA TIME) 24/01/2008  First Issue
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Informing decisions - Australian Bureau of Statistics
Service Delivery Charter 2008-2011


Image: Rock with fish and moonCOMPLIMENTS AND COMPLAINTS

We are constantly seeking to improve the ways in which data is presented, and made available to, our customers.

If you wish to make a suggestion, or compliment an ABS staff member or team for the service you receive, we invite you to provide feedback by calling 1300 135 070 or using the website feedback form.

If you are not satisfied with the service you receive please discuss your concerns with the staff member with whom you have been dealing.

If you are still not satisfied, please contact the Director, Client Services in the ABS office with which you have been dealing.
  • The service delivery complaint will be acknowledged within one working day of receipt.
  • The Director, Client Services in the ABS office with which you have been dealing will respond within five working days.

Finally, if still dissatisfied, you may request a review of the matter by writing to the Complaints Review Officer, a senior officer who was not involved in the original investigation of your complaint. The Complaints Review Officer will make an independent assessment of the matter based on information provided by you and the ABS.
        Complaints Review Officer
        Secretariat
        Australian Bureau of Statistics
        Locked Bag 10
        BELCONNEN ACT 2616

If you are not satisfied with the outcome of the review, you may make a complaint to the Commonwealth Ombudsman.


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